We can't wait to welcome you to Brow Tribe! Please read our terms before booking. You'll be asked to agree to them before your booking is confirmed.

Booking and deposits

  • When you book, you'll be sent a request to pay a booking fee of 40% of your service. Your appointment is only pencilled in until this is received.

  • Please pay your booking fee on the day you book. Unpaid appointments will be cancelled and offered to our waitlist.

  • Booking fees are strictly non-refundable and can't be transferred to another client.

Cancelling and rescheduling

  • We require at least 48 hours' notice to cancel, amend or reschedule your appointment. Changes must be made during business hours.

  • We send a confirmation 72 hours before your appointment, giving you plenty of notice.

  • If you reschedule with more than 48 hours' notice, your booking fee will be transferred as a credit to your new appointment.

  • If you cancel with less than 48 hours' notice, your booking fee will be forfeited, and a new booking fee will be required to rebook. Extreme circumstances will be considered.

Late arrivals and no-shows

  • Please allow extra time for traffic and parking. We'll always do our best to accommodate you, but if you're more than 10 minutes late, your appointment will be cancelled and your booking fee forfeited.

  • If you don't attend your appointment, your booking fee will be forfeited and the full cost of the service will be required before we can rebook you.

  • Clients who don't show and don't contact us will be blocked from our booking system.

Lash extensions

  • At least 40% of your lash extensions need to remain to qualify for refill pricing.

  • Please arrive make-up free to your lash appointment.

  • If you have any issues, including early loss of extensions, please contact us within 72 hours of your appointment.

Fix-ups and refunds

  • If you're not happy with your treatment, please contact us within 72 hours, and we'll arrange a complimentary fix-up.

  • We don't offer refunds for change of mind. This doesn't affect your rights under Australian Consumer Law.

In the salon

  • No guests: For everyone's safety, and so this time is all about you, guests aren't permitted in the salon at any time. This includes babies and children.

  • Arrival: Please arrive no more than 5 minutes before your appointment.

  • Illness: To keep our team and clients safe, please don't attend if you have a contagious illness. You will be turned away.

  • Our advice: Our recommendations are always professional and in your best interest.

  • Respect: Brow Tribe reserves the right to refuse treatment to anyone. Abusive behaviour or threats won't be tolerated under any circumstances, and action will be taken if necessary.

Payment and a greener future

We're proud to support a greener environment and are a completely cashless salon. We accept EFTPOS in store only, not cash or bank transfer. Please have your preferred payment method ready before your appointment.

Parking

For the best parking options at both our Piara Waters and Cannington studios, please head to our FAQs.

By booking with Brow Tribe Pty Ltd, you agree to these Terms & Conditions.

tHANK YOU!

A huge thank you to all of our amazing clients that follow our policies.

We appreciate each and everyone of you that visits us at Brow Tribe.