REFUND & RETURN POLICY 

Brow Tribe Pty Ltd will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 30 days of purchase, no refund will be granted for products that have been used, opened or are returned damaged.

To return a product please contact support@browtribe.com.au

All shopping costs for returns are the responsibility of the customer and will not be reimbursed. 

If the product purchased is defective or damaged or you feel is not as advertised, please email us at support@browtribe.com.au prior to returning the product and we will work with you to resolve the issue.

Please return your order to: 

BROW TRIBE
UNIT 4/17 Pattie street, Cannington, 6107, WA, Perth Australia 

 

  • We will notify you via email once your return has been received and approved, if a refund is required, this will be processed to the original method of payment. 

  • We recommend using attacked service to return the goods.

  • Please note, once a return has been delivered to us it may take up to 30 business days to process your refund. 

SHIPPING AND DELIVERY 
AUSTRALIA DELIVERY  

FREE express shipping for orders over $150 

Standard shipping | 5-7 business days is $7.95.

Express postage | 1-3 business days is $11.95.

*estimated time frames do not include dispatch times, please allow 1-4 days for your order to be processed before shipment . 

*please note processing times may be delayed during peak periods such as Christmas and sale periods. Please allow extra time for your order during these times.